DOLI Repair Service
Would you like to have an EDCi device or accessory repaired?
We’ll be delighted to help!
Initially, please contact the reseller, machine manufacturer or company from whom you purchased the equipment. This way, we can make sure that your equipment is correctly registered and any warranties can be applied.
Which products can we repair?
We offer repairs to a wide range of our EDCi devices and accessories, to extend the service life of your equipment and ensure their optimum function.
Please note the following points so that your repair can be dealt with swiftly and efficiently:
1. Genuine products
We only repair genuine DOLI products. As we work exclusively with genuine parts, repairs to equipment that has been modified by a third party are limited or impossible.
2. Modified devices and spare parts
We may be unable to repair devices that have undergone major modification or for which genuine spare parts are no longer available. In these cases, we recommend contacting our Repair team beforehand, to avoid unnecessary shipping costs.
3. Old equipment and availability of parts
Equipment from a certain number of years ago and in certain versions can no longer be repaired due to age and limited availability of replacement parts. This applies in particular to controllers and versions of the EDC5, EDC25, EDC60, EDC100 and EDC120.
Nameplates
The best way to prepare for your repairs
To ensure your repair is processed quickly and smoothly, please note the following:
Please attach or send via email in advance:
- Type designation, item number and serial number (SN)
- Description of the problem
- Written repair order
- Contact for queries or quotations
Packaging & shipment
Please send the product in its original packaging if possible, or well protected, directly to our headquarters in Münsingen:
DOLI Elektronik GmbH
attn. Repair Service
Rudolf-Diesel-Straße 3
72525 Münsingen
Germany
DOLI Repair Service
Our reliable team of experts is at your disposal for repairing and servicing your equipment.
To request a quote or arrange an appointment, please contact us in the usual way – via email, phone or using our contact form on the Contact page.
We will handle your enquiry quickly and professionally and make sure that your equipment is ready for use again as soon as possible.
Contact
“Please have this information to hand”
- Type designation
- Item number
- Serial number (SN)
This information helps us to establish the options for repair straight away and speeds up the process.